This Privacy Policy explains how RedFleck s. r. o. (“we”, “us”, “our”) collects, uses and protects personal data of visitors and customers of the website [www.kolofogo.com] (the “Website”) and the Kolofogo online store.
We process personal data in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR) and related legislation.
By using our Website and placing orders, you agree to the processing of your personal data as described in this Privacy Policy.
The controller of your personal data is:
Company name: RedFleck s. r. o.
Registered office: Tř. Svobody 956/31, Olomouc, 77900, Czech Republic
Company ID / VAT ID: CZ01796119
E-mail: info@redfleck.cz
Phone: +420 724 014 416
If you have any questions regarding this Privacy Policy or the processing of your personal data, you can contact us using the details above.
We may collect the following categories of personal data:
Identification data: name, surname, company name, billing details.
Contact data: e-mail address, phone number, delivery address.
Order data: information about products ordered, prices, payment status, delivery details.
Account data: login details and settings if you create a customer account.
Communication data: information contained in e-mails, contact forms or other communication with us.
Technical and usage data: IP address, browser type, device information, approximate location, pages visited and actions taken on the Website (for example, items added to cart).
If required by law, we may also process data necessary to meet our legal obligations (e.g. accounting and tax records).
We collect personal data primarily in the following ways:
When you place an order in our online store.
When you create a customer account on the Website.
When you contact us by e-mail, phone, contact form or social networks.
When you subscribe to a newsletter or marketing communications.
Automatically when you use the Website, through cookies and similar technologies (see section “Cookies and similar technologies”).
We process personal data for the following purposes and on the following legal bases:
Processing orders and performance of the contract
to receive and confirm your order,
to process payments,
to arrange delivery and handle returns or complaints.
Legal basis: performance of a contract (Article 6(1)(b) GDPR).
Customer account management
to allow you to register and log in,
to manage your orders and preferences.
Legal basis: performance of a contract (Article 6(1)(b) GDPR).
Customer support and communication
to respond to your questions, requests or complaints.
Legal basis: legitimate interest in providing customer support (Article 6(1)(f) GDPR) or performance of a contract.
Legal obligations
to meet our obligations under accounting, tax and consumer protection laws.
Legal basis: compliance with a legal obligation (Article 6(1)(c) GDPR).
Marketing communications
to send information about our products, news and special offers, if you have given consent or if the law allows it (e.g. existing customers).
Legal basis: consent (Article 6(1)(a) GDPR) or legitimate interest in direct marketing (Article 6(1)(f) GDPR).
Improving the Website and statistics
to monitor traffic, improve content and user experience, and analyse the performance of our Website and campaigns.
Legal basis: legitimate interest in improving services and marketing (Article 6(1)(f) GDPR).
We use cookies and similar technologies to ensure the proper functioning of the Website, to remember your preferences and to analyse traffic.
Necessary cookies are required for the Website and the shopping cart to function.
Analytical / performance cookies help us understand how visitors use the Website.
Marketing cookies may be used to display relevant ads and measure their performance.
Where required by law, we will ask for your consent before setting non-essential cookies. You can change your cookie preferences at any time via your browser settings or the cookie banner.
We may share personal data with the following categories of recipients:
Shipping and logistics partners, who deliver your orders.
Payment service providers, who process card payments or other payment methods.
IT and hosting providers, who help us operate and maintain the Website and internal systems.
Professional advisors, such as accountants or legal advisors, where necessary.
Public authorities, if required by law or in the context of legal proceedings.
We only share the amount of data that is necessary for the given purpose and always on the basis of appropriate contractual safeguards.
If we transfer personal data to countries outside the European Union / European Economic Area, we will do so only in cases where an adequate level of protection is ensured, for example on the basis of an adequacy decision or standard contractual clauses approved by the European Commission.
We store personal data only for as long as necessary for the purposes for which it was collected:
Order and contract data: for the duration of the contractual relationship and for the period required by accounting and tax regulations.
Customer account data: for as long as your account is active; if you request deletion, we will delete or anonymise the data, unless we are required by law to keep it longer.
Communication data: for the time needed to resolve your request and for a reasonable period afterwards to protect our legitimate interests.
Marketing data: until you withdraw your consent or object to processing.
After the relevant retention period expires, we will delete or anonymise the data.
Under applicable data protection laws, you have the following rights:
Right of access – to obtain confirmation whether we process your personal data and access to such data.
Right to rectification – to have inaccurate or incomplete data corrected.
Right to erasure – to request deletion of your data in certain cases.
Right to restriction of processing – to request limitation of processing under specific conditions.
Right to data portability – to receive your data in a structured, commonly used and machine-readable format and transmit it to another controller, where legally applicable.
Right to object – to object to processing based on legitimate interests, including direct marketing.
Right to withdraw consent – if processing is based on your consent, you may withdraw it at any time; this does not affect the lawfulness of processing before withdrawal.
To exercise these rights, please contact us at [CONTACT E-MAIL]. We may need to verify your identity before processing your request.
You also have the right to lodge a complaint with a supervisory authority, in particular with the data protection authority in your country (for example, the Office for Personal Data Protection in the Czech Republic).
Our Website and products are not intended for children under [AGE, e.g. 16] years of age. We do not knowingly collect personal data of children in this age group. If you believe that we have collected such data, please contact us and we will take appropriate steps to delete it.
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure or alteration.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. Any changes will be published on this page and the updated version will take effect on the date of publication.
We recommend that you check this page regularly to stay informed about how we protect your personal data.
If you have any questions about this Privacy Policy or your personal data, please contact us at:
RedFleck s. r. o.
E-mail: info@redfleck.cz
Phone: +420 724 014 416
Address: Tř. Svobody 956/31, Olomouc, 77900, Czech Republic
